FREQUENTLY ASKED QUESTIONS
Our online store customer service team are available Monday to Friday, 9am to 6pm Western European Time (excluding public holidays). Please note during our busy sale periods we may take up to 2 business days to respond.
phone: +44 7405368365
Please contact us and we can check product availability.
Have a question about a product or shopping with us & need a quick response? Our Live Chat customer service team are available Monday to Friday, 9am to 6pm Western European Time (excluding public holidays).
We accept most major credit cards, PayPal.
Unfortunately once your order has been placed, we are unable to make any changes. We are unable to cancel your order after it has been dispatched.
You can either register for an account with us, or check out as a guest. We recommend registering an account for faster checkouts, viewing your order history, and receiving news and promotional updates.
You can locate your tracking code on your Shipping Confirmation that will be sent to you via email.
Yes we now ship worldwide!
After you have received your shipping confirmation email, please allow 2-5 business days for delivery, depending on your location. You can track your delivery online with the tracking number provided in your shipping confirmation email.
HOW DO I RETURN/EXCHANGE AN ITEM?
Please email firstname.lastname@example.org to request a returns authorisation number (RA#). Returns will not be accepted without appropriate paperwork and a RA#. Please enclose a copy of your original invoice and fill out the returns form sent with your original order. Please ensure you indicate if you would like a refund, exchange or credit note.
Yes, we accept returns on all full priced items returned within 14 days of receipt. Your original payment method will be refunded. Please note sass & bide do not refund any taxes & duties paid by the customer
All items must be returned in the same state they were received, with labels still attached.
Please consider sale purchases carefully, as we do not offer refunds on these items. We do however offer an exchange or credit note on sale items. Sale items will only be refunded if the merchandise is faulty or wrongly described.
The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur. These costs outside of our control. Please ensure you familiarise yourself with your country’s customs charges and levies prior to placing an order. These duties are charged once an order reaches its destination (delivery country) and vary with each country.
Duties/taxes will vary widely from country to country. We recommend contacting your local customs office before ordering to avoid any unforeseen charges.
You may be able to claim back any duties and taxes paid at your local customs office if you return an item. Please contact your country’s customs office for more information.